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FAQ

Tool Accessory Depot Help Center

Frequently Asked Questions and Additional Information

Shipping Policies

ORDERS OF $100 OR MORE QUALIFY FOR FREE SHIPPING.

WE CURRENTLY ONLY SHIP TO THE CONTINENTAL U.S. WE DO NOT SHIP TO ALASKA OR HAWAII.

WE SHIP FEDEX GROUND TO THE CONTITNENTAL U.S.

any other shipping considerations?

Minimum order is $50.00

WE REQUIRE A MINIMUM ORDER OF $50.00

You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also try to pay the return shipping costs if the return is a result of our error (you received and incorrect or defective item, etc.)

You should expect to receive your refund within four weeks of giving your package to the return shipper. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days). The time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account. View the order using the “complete orders” link under the my account menu and clic the return item (s) button. We’ll notify you via email of your return once we’ve received and processed the returned item.

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